Take Me Straight to
- The first level of connection occurs between
your computer and the DSL modem. This can either be with a USB
connection or the preferred Ethernet (or network) connection.
- The DSL modem is designed to handle the
other two levels when it is configured properly. It connects to
the equipment at the local phone company, which in this case is
Qwest. This is called "training".
- After establishing the "train", a connection
is then attempted to DFN Systems by sending the login
information programmed into the modem. If the login information
sent matches the login information at DFN, a connection is
- The connection will be maintained by the
modem as long as it is powered on. Loss of connection can also
occur from various other factors. Fluctuation in the signal,
which can be caused by a number of factors along the phone line,
could disrupt the connection. A reset of the equipment at Qwest
or at DFN Systems can also cause a disconnect. Power
fluctuations can cause the modem to loose connection as well.
- If you open your browser or check your email
and you get error messages relating to the connection, such as,"
Page cannot be displayed" or "Connection to the server cannot be
established", we recommend the following steps:
- Check the lights
on the front of your DSL modem. The "Power" light and the first
light to the right of the Power light should both be solid
green. On the cream colored ActionTec™,
the second light is labeled "Internet" and on the dark gray
ActionTec™, the second light is
labeled "DSL". The second light indicates the "train" to Qwest.
- On the dark gray ActionTec™,
there is an "Internet" light to the right of the "DSL" light
which indicates a connection to DFN Systems. It should be solid
green as well.
- The lights labeled "Ethernet" are related to
the communication between your computer and the modem. These
lights may blink as they communicate. If they are not lit, it
indicates a problem either with the modem or your computer or
the cable. If the light is flashing consistently rapid, the
modem could be defective.
- The Qwest 2Wire is displayed and shows a
solid green "DSL" light indicating the "train" to Qwest, four
solid green "LAN" lights (there are four computers plugged in
the back ethernet ports) indicating a proper link to your
computer(s), an "Internet" light indicating a link to DFN
Systems, and the power light. If you have computers connecting
wireless, that light will be lit up as well. The "USB" light is
an optional way to connect to computers without an ethernet
port, but it is not recommended to connect in this manner. If
you don't have an ethernet port on your computer, one may be
added at reasonable cost. Contact DFN for more information.
- If problems are showing in any of these
areas, unplug the power from the modem, wait about 30 seconds,
and then plug it back in. Wait about one minute and then restart
your computer. If the lights do not display correctly after
these actions or if you still cannot connect to the internet, call DFN
Systems (622-7853) and we will work through the issues with you.